Terms of Service

Last updated: April 25, 2026

These Terms of Service (“Terms”) govern your use of the website at relviohealth.com (the “Site”), operated by SYBR INK Private Limited, an Indian private limited company doing business as Relvio Health (“Relvio Health,” “we,” “us,” or “our”).

These Terms govern Site use only. Our denial recovery services to client practices are governed by a separate Denial Recovery Services Agreement and Business Associate Agreement, not by these Terms.

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1. About This Site

The Site is a marketing and informational website. It describes our denial recovery services for US healthcare practices. The Site is not, by itself, a service offering or a contract for services. To engage Relvio Health for paid services, a separate written agreement is required.

2. Eligibility

You must be at least 18 years old to use the Site. By using the Site, you represent that you are 18 or older. The Site is intended primarily for representatives of US healthcare practices considering or engaging our services.

3. Free Audit and Inquiries

We offer a free, no-obligation denial audit through our /free-audit page. The Free Audit:

  • Is a marketing tool. Submitting an inquiry does not create a contract.
  • Does not require payment, retainer, or commitment of any kind.
  • Is conducted only after a separate short-form Business Associate Agreement is signed, before any patient data is exchanged.
  • Is limited in scope (typically up to 30 denied claims over a two-week period).

We may decline to conduct a Free Audit at our discretion, including if your practice is outside our service scope (Florida-based practices in physical therapy or mental health, currently).

4. No Patient Information Through the Site

The Site is not designed to receive Protected Health Information (PHI). You must not submit:

  • Patient names, dates of birth, or contact information
  • Patient insurance member IDs or claim numbers
  • Dates of service, diagnoses, or treatment details
  • Any file containing patient-level data

If you accidentally submit PHI, contact us immediately at sarthak@relviohealth.com.

PHI is exchanged only after a signed Business Associate Agreement, through HIPAA-compliant channels.

5. Information on the Site

The Site contains general information about our services, industry statistics from cited third-party sources, and our company. This information is provided for general informational purposes only and is not:

  • Legal, medical, financial, or tax advice
  • A guarantee of any specific outcome (revenue recovery, denial overturn rates, or recovery percentages)
  • A substitute for professional advice from licensed advisors

Industry statistics cited on the Site are attributed to their original sources. We make reasonable efforts to verify accuracy but do not warrant the accuracy of third-party data.

6. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose
  • Submit false, misleading, or fraudulent information
  • Submit content that infringes any third party’s rights
  • Submit content containing malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems or networks
  • Scrape, crawl, or extract data from the Site through automated means without our written permission
  • Use the Site to send unsolicited commercial communications
  • Reverse engineer or attempt to derive source code from the Site
  • Frame the Site or use the Site’s content in a way that misrepresents Relvio Health
  • Submit Protected Health Information (PHI) of any patient

We may suspend or terminate your access for any violation.

7. Intellectual Property

7.1 Our content

The Site, its design, layout, graphics, logos, copy, and code are owned by SYBR INK Private Limited or licensed to us. The Relvio Health name, logo, and brand are trademarks (whether registered or pending) of SYBR INK Private Limited.

You may view and download Site content for personal, non-commercial reference. Any other use requires our prior written consent.

7.2 Your submissions

By submitting information through the Site, you grant Relvio Health a non-exclusive, worldwide, royalty-free license to use that information for the purposes described in our Privacy Policy. You retain ownership of your submitted content.

8. Disclaimers

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RELVIO HEALTH DISCLAIMS ALL WARRANTIES INCLUDING:

  • Merchantability and fitness for a particular purpose
  • Non-infringement
  • Accuracy, completeness, or reliability of Site content
  • Continuous, uninterrupted, or error-free operation of the Site
  • Security against unauthorized access, viruses, or harmful components

Nothing on the Site constitutes a guarantee of any specific recovery amount, denial overturn rate, or business outcome. Industry statistics are illustrative; actual results vary by practice, payer mix, denial type, and other factors.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RELVIO HEALTH AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100), OR THE FEES YOU HAVE PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

This limitation applies to Site use only. Liability for our paid services is governed by the separate Denial Recovery Services Agreement.

10. Privacy

Use of the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason including violation of these Terms. Upon termination, sections that by their nature survive termination will continue in effect (including intellectual property, disclaimers, limitation of liability, and governing law).

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance. If you do not agree to the updated Terms, stop using the Site.

13. Governing Law and Dispute Resolution

13.1 Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. The Parties expressly waive the application of Indian law and the United Nations Convention on Contracts for the International Sale of Goods.

13.2 Arbitration

Any dispute arising out of or related to the Site or these Terms that cannot be resolved by negotiation will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Miami-Dade County, Florida. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

13.3 Carve-out

Either party may seek injunctive relief in court for (a) intellectual property infringement, (b) breach of confidentiality, or (c) violations of acceptable use that pose immediate harm, without first pursuing negotiation or arbitration.

13.4 No class actions

Disputes will be resolved on an individual basis. Class action and class arbitration are waived to the fullest extent permitted by law.

14. Foreign Entity Disclosure

You acknowledge that:

  • Relvio Health is a trade name of SYBR INK Private Limited, an Indian private limited company.
  • We are a foreign entity from a US perspective.
  • Disputes are governed by Florida law per Section 13, not Indian law.
  • Our operations are physically located in Delhi, India.
  • We do not maintain a US office, US employees, or US permanent establishment.

15. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Relvio Health regarding Site use.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in effect.

No waiver. Our failure to enforce any provision is not a waiver of that provision.

Assignment. You may not assign your rights under these Terms. We may assign these Terms to a successor in a merger, acquisition, or sale of substantially all our assets.

No third-party beneficiaries. These Terms do not create rights for third parties.

16. Contact Information

For questions about these Terms:

Email: sarthak@relviohealth.com

Postal mail: SYBR INK Private Limited Delhi, India

Relvio Health is the denial recovery brand of SYBR INK Private Limited.